Shipping policy
Standard Delivery - UK MAINLAND ONLY
All deliveries (unless specially requested prior to purchasing) will NOT be brought into your premises. Small items will be brought to your door, large items will be brought as close to your property as possible on a pallet (90cm x 120cm)
All orders over £99 are delivered FREE OF CHARGE. Standard delivery for orders below £99 will never exceed £9.99 unless outside of mainland UK.
Failure to accept the delivery resulting in your items being returned to us, will be charged at full delivery cost and deducted from your refund.
Delivery is to MAINLAND UK ONLY. If you are in other areas please contact us for a quote before purchasing your items.
Delivery can be to any address as long as the address at which your payment card is registered (billing address) is also present on your order. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.
All delivery timescales are subject to product and delivery slot availability.
Parcel courier delivery service - for items up to 20kg
Smaller items are usually delivered via DPD Local, Parcelforce or Evri. We use their 1-2 working day services but you can get more up to date information by following the tracking information that we email to you once your item has left our warehouse. It is important that we have a contact telephone number for all items so the courier can keep in contact with you and seek help locating your property if they are having issues.
With DPD LOCAL, if you choose to collect the item from a DPD warehouse it is then your responsibility to ensure the item is in good condition when collected. The journey from the warehouse to your home is not covered by us or DPD for damage that may occur. Therefore please check the contents of your parcels at the DPD warehouse for any signs of damage before you sign for the goods.
Should the first delivery attempt fail DPD will leave a calling card for you to make contact with them directly. Failure to accept your parcel from a DPD warehouse or non communication with them to chose a suitable redelivery date, will result in DPD returning your item to us. In this case you will be refunded for your item less the cost of the out going postage and the extra charges incurred for its return. Therefore please make sure you give us correct contact details (email and telephone numbers) so that they can communicate with you and avoid this issue.
Pallet courier delivery - via UPN (United Pallet Network)
This delivery option is for large items over 20KG or fragile items. We can prepare and dispatch them usually within 1-2 working days, and can arrange for delivery to your address approximately 3-4 working days after that. This delivery option will arrive on a pallet and it will be YOUR responsibility to carry the item inside. The delivery drivers of this company are not trained nor insured to lift your items or enter your premises, so please keep this in mind when purchasing. There are no surcharges for this service, but more remote areas will take an extra day to arrive. You can choose the delivery day when purchasing your items by sending us an email, otherwise we will contact you shortly after purchase to ask your preference. Failure to make contact with you will delay the dispatch date.
WHEN PURCHASING FURNITURE, PLEASE BE AWARE THAT A LARGE VEHICLE MAY BE SENT TO DELIVER YOUR ITEM. WE THEREFORE SUGGEST THAT IF YOU CANNOT GET A DOUBLE DECKER BUS OUTSIDE YOUR HOME THEN THE DELIVERY MAY FAIL. PLEASE MAKE US AWARE OF ANY RESTRICTIONS OR DIFFICULTIES REACHING YOUR DELIVERY ADDRESS FOR THE COURIERS.
We do not deliver to Post Office (P.O.) Boxes or shipping agents address.
We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Ironbridge Furniture LTD shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Force Majeure
Ironbridge Furniture LTD shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.